Returns Information
All returns must be authorised by Delta Mike before products are sent back to us. Complete the Returns Request Form at the bottom of this page and wait for our return instructions.
By submitting a return request, you agree to the return conditions outlined on this page.
The Returns Procedure
Submit a Return Request
Complete the Returns Request Form at the bottom of this page with as much information as possible.
Wait for Authorisation
We aim to process return requests within one working day. If approved, we will provide a Return Authorisation number, return form and shipping instructions.
Package the Product Correctly
Include a copy of the Return Authorisation with the product. Place the product and its original packaging inside a separate shipping carton or satchel.
Send the Product to Us
Follow the shipping instructions provided with your authorisation. Where the return is due to a confirmed defect, damage or an error by Delta Mike, we may provide a prepaid shipping label.
Assessment and Processing
Once received, a team member will assess the return. Please allow up to seven days for the return to be inspected and processed.
Returns and Exchanges
We understand that purchasing online can make it difficult to assess a product before buying. Eligible products may be returned subject to the following conditions.
60-Day Store Credit
Eligible products may be returned within 60 days of purchase for store credit.
Product Condition
Products must be complete and in fully resellable condition, with all parts, accessories and original packaging intact.
Damage or Cosmetic Issues
Delta Mike must be notified of damage on arrival, cosmetic defects or visible issues within 14 days of receiving the product.
Shipping Costs
Original shipping charges are not refundable unless the return results from an error by Delta Mike or a confirmed product fault.
Firearms
Firearms may only be returned for a refund where a suitable repair or replacement is unavailable.
Special-Order Products
Special-order and supplier-stock products cannot be returned due to a change of mind.
Bundles and Package Deals
Returning a product from a bundle, package or conditional promotion may void the discounted package pricing.
Custom Work
Orders involving Cerakoting, parts fitting or other custom work cannot be cancelled or returned due to a change of mind.
Order Cancellations
Cancelled orders may be subject to a 20% restocking fee. Use our general contact form for cancellation requests.
International Orders
International orders cannot be returned.
Satisfaction Guarantee
Our Satisfaction Guarantee is provided in addition to rights available under the Consumer Guarantees Act and Fair Trading Act.
Original Purchaser
The guarantee applies only to the original purchaser, with proof of purchase, for products purchased directly from Delta Mike Ltd.
Product Condition
The guarantee does not cover normal wear and tear, cosmetic damage, failure outside the expected service life, misuse, negligence or improper installation.
Third-Party Purchases
Products purchased through third-party dealers are not covered by the Delta Mike Satisfaction Guarantee.
Standard Warranty
Products include a standard 12-month warranty from the date of purchase for defects in materials and workmanship, subject to the relevant warranty conditions.
Defective Items and Warranty Claims
General Products
Standard product warranty claims
If a product has a manufacturing defect or has failed to function according to its design, complete the Returns Request Form below.
- Manufacturing defects do not include normal wear and tear or failure caused by incorrect or improper use.
- If a returned product is found to be operating correctly, a $60 fee will apply for testing, handling and return shipping.
- The $60 fee must be paid before the product is returned to you.
Crossbows
Crossbow inspection and testing
If a crossbow has a manufacturing defect or has failed to function according to its design, complete the Returns Request Form below.
- Manufacturing defects do not include normal wear and tear or product failure caused by careless or improper use.
- If a returned crossbow is found to be operating correctly, a $150 fee may apply for testing, handling and return shipping.
- The applicable fee must be paid before the crossbow is returned.
Firearms
Firearm troubleshooting and warranty assessment
Before submitting a firearm return, please ensure the issue is genuinely caused by a fault or manufacturing defect.
Firearms require regular cleaning and lubrication to function reliably. New firearms may arrive with packing grease applied to prevent corrosion. This should be removed and replaced with an appropriate firearm lubricant before use.
If the issue continues, contact our team and describe the problem precisely. Include photographs or video where possible. Accurate information helps us diagnose and resolve the issue more efficiently.
If the issue cannot be resolved remotely, the firearm may need to be returned through a firearms dealer or your local Mainfreight depot. Use the Returns Request Form below to begin this process.
Once received, our staff will test the firearm. If it is defective, we will repair or replace it as quickly as reasonably possible at no charge.
Delta Mike will contact the purchaser before proceeding where an issue appears to have resulted from user modification.
Returns Request Form
Complete the form below as accurately as possible. The information supplied helps our team assess your request and provide the correct return instructions.
Do not use this form to cancel an order. For order cancellations, please use our general contact form .