Contact Details

Please understand that unfortunately we cannot subtract or add to orders once they are in our system, if you wish to purchase additional items you'll need to put through a separate website order.
 
If you require a non-urgent order adjustment (you have to wait for a mail-order form for instance) then leave a message below.
 
If you wish to cancel and order, please note that there is a 10% restocking fee.
 
Order reference number

 
Request details

 

Narrow down your question
—Please choose an option—Does my item require a mail order form?I need help filling out my mail order formLicence/ serial numbersHave you received my mail order yet?

Please refer to the Delta Mike mail order information page for more information.
 
When you make a purchase online you will automatically be notified in the cart whether a mail order form is required or not.
 
You will receive a partially completed mail order form via email once our warehouse staff have begun to process your order, if you've only just placed your order, please be patient as you wait for this form (and keep an eye on your spam box).
 
Alternatively, you can download the form and start immediately.
Mail Order Download
 
After something more specific? Ask us in the field below.

 

Need some help?
 
You will receive a partially completed mail order form via email automatically once our warehouse staff have started to process your order, if you've only just placed your order, please be patient, you'll receive your form shortly (and keep an eye on your spam box just in-case).
 
Alternatively, you can download the form and start immediately.
Download
 

 
For firearms and firearm parts, fill in the red box areas.
 
For the proposed delivery courier field, enter "NZ Couriers" for parts, magazines or airguns. For firearms, if you selected send to local dealer on your order, enter "Aramex". If you selected pick up from your local Mainfreight depot enter "Mainfreight".
 
If you do not have a firearms licence and have purchased an Airgun, enter at least one form of age/ identity verification type in the blue box area.
 

 
For firearms and parts, fill in the green box area with relevant details.
 
For magazines, fill in the yellow box. Please note, the serial number field for magazines should be left blank.
 
For ammunition, fill in the black area.
 
Once you have filled out your mail-order form take it to your local police station, they will take the form, process it, and email a copy to us so we can act on it.
 
Please note, we must receive mail-order forms from a Police email for them to be valid.
 
Contact details for your local arms officer here.
 
Still need more information? Enter your query in the field below.

 

Information on dealers licence number and serial numbers for mail order forms.

 
You will receive a partially completed mail order form via email automatically once our warehouse staff have started to process your order, if you've only just placed your order, please be patient, you'll receive your form shortly (and keep an eye on your spam box just in-case).
 
Alternatively, you can download the form and start immediately.
Download
 
So long as your firearm is in stock and not an order in purchase, when our warehouse staff process your order and and send a partially completed mail-order form, the attached invoice will include your serial number for your firearm.
 
Need more help? Contact us in the field below.

 

If you haven't received a copy of your completed form via email from the Police then neither have we. Please be patient, typically this process only takes between 1-5 days.
 
If it has been longer than 5 days, first get in touch with your arms officer to confirm they have processed your mail-order form.
 
Contact details for you local arms officer at this link CLICK HERE.
 
We understand you want to get your items as fast as possible, but we are unable to speed up this process. We have good systems in place for processing completed forms, and generally we will ship orders the same day as we receive your form.
 
Still need to contact us regarding your mail-order form?
Yes, I have contacted my arms officer and they confirmed my form has been processed
 

Please provide your order reference number

 
Date your arms officer confirmed form as processed

 
Relevant information and your query

 

For all information on warranty claims/ returns please refer to our returns page. Do not use this form for order cancellations.

Narrow down your question
—Please choose an option—New Zealand shipping costsInternational shipping informationI'd like a parcel tracking updateMy parcel is lostI haven't received a tracking code/ tracking code not working

Information regarding New Zealand shipping costs for goods can be found on our shipping page.

• $7.50 flat-rate on all orders except those containing the items listed below

• $22.50 on firearms

• $15.00 on ammunition (If rural address, pick up only from courier depot)

• $13.50 for rural delivery (general items only)

• $80 for a gun safe (Mainfreight depot pickup)

Further information regarding international shipping costs can be found on our shipping information page.
 
International locations
Delta Mike Ltd can ship most of what we stock anywhere in the world within reason. Any international shipping limitations are usually due to certain carriers refusing to handle firearms or firearm parts. Our staff will notify you immediately if we have reason to believe we cannot confidently ship your order knowing it will reach you.
 
Furthermore, it is up to you as the recipient to ensure you research and understand the legal processes in your country to ensure your order (should it contain firearm parts for example), will clear your countries port of entry.
 
Countries we cannot ship to include Afghanistan, Iran, Iraq, Syria and the United Kingdom.
 
International shipping quotes
At this time, we do not offer customer specific shipping quotes for international orders.
Rather, when you put through an order in our online store and enter an international address, our systems will automatically apply an international shipping base rate of $50. We will then contact you if any further charges apply to your specific order. Delta Mike will happily refund your order should you find that additional charges are not to your liking.
 
International shipping estimates

• A4 size package to U.S: $50-$80

• A4 size package to Australia: $50

• A4 size package to Europe: $100-$150

• Large package (reloading press) to Australia: $200 - $400

• Firearm globally: $800 - $1300 (port of entrance only)

 
Use the below field to request any further information

 

If you require further tracking information than your tracking number provides, please contact the relevant courier company using the links below.
 
As most of our general items are delivered via NZ Couriers, please ensure when you use the provided tracking code on the NZ Couriers tracking page you enter it into the "Bar Code" field.
 
Looking for your tracking code? Upon dispatch, our systems will automatically provide you with tracking details via email.
 

 

 
NZ Couriers tracking or NZ couriers contact details
 
Mainfreight tracking or Mainfreight Invercargill contact details
 
Aramex tracking or Aramex Southland contact details
 
Team Global Express (Toll) tracking or Team Global Express (Toll) contact details
 
Asendia tracking or Asendia contact details

If you think your parcel is lost your next step is to lodge an inquiry with the relevant courier company listed below and they will attempt to locate your parcel.
 
If the courier company cannot locate it they will contact us to initiate the claims process. Please allow at least 10-days working days to pass, especially during busy times of the year before submitting a parcel query.
 
NZ Couriers contact details
 
Mainfreight Invercargill contact details
 
Aramex Southland contact details
 
Team Global Express (Toll) contact details
 
Asendia contact details

Please note that you will receive a parcel tracking number in your automated dispatch confirmation email (check your spam box if you haven't seen it).
 
These codes take about 24-hours until live so please be patient if they don't work right way. Often parcels reach customers before the the package is even traceable.
 
As most of our general items are delivered via NZ Couriers, please ensure when you use the provided tracking code on the NZ Couriers tracking page you enter it into the "Bar Code" field.
 
Looking for your tracking code? Upon dispatch, our systems will automatically provide you with tracking details via email.
 

 

 
Enter your order reference number below and we'll send you a tracking link for your item(s).

 

Delta Mike seeks to offer prices on all items we stock and generally speaking, we are unable to offer discounts aside from occasional sales we run from time to time.
 
Your best way of receiving savings is by making use of our cash back rewards system for online orders.
 
On all products listed in our store, you will see a "Request a price match" link which enables users to submit a price match request by filling out the required fields. Alternatively, you can use the below form.
 
I would like to request a price match

To check whether Delta Mike can offer a price match to one of our competitors selling the same item, send us their product link and any further information you have.
 
Please note the competitors pricing & product must be (1) up to date, (2) currently in stock and (3) advertised within New Zealand, to be even considered.

 

Our systems maintain precise inventory management and website stock status is 99% accurate.
 
If you see an "In Stock" note, this means that we have physical stock available in our warehouse. By using the + button you can see up to date stock levels.

If you see the status "In stock with local supplier. Ships from Delta Mike Ltd in 6-10 days", this means that our supplier currently has stock in their New Zealand warehouse and we can order your items immediately and ship on to you once they land at our warehouse.

 
If you see "Out of Stock" unfortunately we currently have no access to this product, please leave your email address in the product stock notice field and get instant update automatically when stock arrives. Email notifications are not currently able to send email notifications for supplier stocked only products.

 
Require some information on a product?
Enter your question in the field below and we'll get back to you as soon as we can.
 

 

 

Delta Mike does not currently offer trade-ins on firearms, but we can sell your firearm on behalf. Sell on behalf firearms must be greater than $1000 in value and the store takes a 25% commission cut when the firearm(s) sell. Pay out made 30 days after the firearm is dispatched from our store with a $100 fee if firearm(s) are collected from Delta Mike before sale.
 
To see what kind of listing you'll receive, check out our second hand firearms page.
 
Please tell us about your firearm(s). You can submit information for multiple firearms all at once rather.
 
Provide us with details about your firearm(s) in the below field.
Please include your desired listing price. Our 25% commission is subtracted from this listing price. Our staff will contact you first should a customer make a lower offer on your firearm(s).
 
We'll get back to you if your firearm(s) are something we would be interested in listing on your behalf.